Refund policy

Return & Refund Policy 

Return Window
We accept returns within 14 days of the date your order is delivered.

How to Start a Return

  1. Email us with your order number and reason for return.

  2. We’ll request a return with our supplier (BrandsGateway) and send you return instructions.

  3. Once approved, ship the item back within 14 days using a tracked courier (UPS, DHL, or FedEx).

  4. After inspection, refunds are issued to the original payment method in about 5 business days.

Return Conditions

  • Items must be unused, unworn, and with original tags and packaging.

  • Change-of-mind returns are allowed; the customer covers return shipping.

  • Damaged or wrong item? Send photos when you contact us—return shipping is covered for approved cases.

  • Items marked pre-owned/used or non-returnable are not eligible.

  • Returns sent to an incorrect warehouse may incur a 20% restocking fee.

Wholesale Orders (Bulk Buyers)

  • Defective or mis-shipped items must be reported within 7 days of delivery.

  • Approved returns are covered for shipping; refunds are processed in ~5 business days via the original method.

Refunds

  • Refunds exclude original shipping (unless the return is due to our error).

  • Depending on your bank, it may take a few extra days for the refund to appear.

Exchanges

  • To exchange, please place a new order and return the original item for a refund.

International Orders

  • The same 14-day policy applies.

  • Any duties/taxes are non-refundable; returns must use a tracked courier.

  • If a return is rejected (late shipment, signs of wear), the item may be shipped back at the customer’s expense.

Need help?
Email us: support@baggedandboujee.com. (include order # and photos for damaged/incorrect items.)

Quick FAQ (drop this on your FAQ page or product pages)

How long do I have to return?
14 days from delivery.

Who pays return shipping?
For change-of-mind returns, the customer pays. For damaged/incorrect items approved by support, we cover it.

How long do refunds take?
About 5 business days after inspection (plus bank processing time).

Can I use my local post office?
No—returns must be sent via UPS, DHL, or FedEx with tracking.

What if I miss the 14-day window?
Late or unapproved returns may be refused.

Do you offer exchanges?
Place a new order and return the original for a refund.